Privacy Policy

1. Who we are

The Social Brand is a personal branding agency based in Melbourne, Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

For privacy questions, contact us at: contact@thesocialbrand.com.au

2. What information we collect

We only collect information that is necessary to respond to your enquiries and provide our services. This may include:

• Contact details you submit through our forms (name, email address, phone number, and message).
• Technical information such as your IP address, browser type, device information, and pages visited.
• Cookie and usage data collected through analytics and embedded media.

3. How we use your information

We use the information we collect to:

• Respond to enquiries submitted through our contact or waitlist forms.
• Send newsletters, updates, and marketing communications (only where you have agreed to receive them).
• Improve our website, services, and user experience.
• Understand how visitors interact with our content and marketing.

4. Cookies and analytics

Our website uses cookies and similar technologies to understand how visitors use the site, remember preferences, and improve performance. We may use analytics tools to collect information about site traffic and usage patterns. You can manage or disable cookies through your browser settings.

5. Third party services

We use trusted third-party services to host our website, store data, and deliver content. These providers may process personal information on our behalf and are bound by their own privacy policies and security practices.

• Supabase (Lovable Cloud): database hosting and secure storage of form submissions.
• Google services: fonts, analytics, and embedded video content.
• Instagram / Meta: embedded social media content on our site.
• YouTube: embedded video content on our Work page.

6. Data security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes access controls, secure hosting, and encryption in transit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like us to delete your information, please contact us at contact@thesocialbrand.com.au.

8. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at contact@thesocialbrand.com.au.

9. Links to other websites

Our website may contain links to third-party websites, including social media platforms and embedded video content. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: contact@thesocialbrand.com.au